Basic
Coverage for one business-hours window.
$400/month
8 hours/day
- 8 hours/day coverage, 5 days/week
- 1 channel (web chat)
- Standard escalation
- Weekly summary report
All services
support
Customer Support (Chat)
Trained, AI-augmented chat support across your website, Instagram DMs, and WhatsApp. We blend automation for speed with human judgment for nuance, with full conversation logs and SLAs.
Pricing tiers
Three tiers, one workflow.
Each tier ships in the same calendar rhythm. Volume scales — quality and review process do not.
Most popular
Standard
Coverage across two shifts and multi-channel.
$800/month
16 hours/day
- 16 hours/day coverage, 7 days/week
- 2 channels (web + IG DMs)
- Brand-voice playbook
- Daily summary
Advanced
Always-on support across every channel.
$1,500/month
24/7 coverage
- 24/7 coverage
- Unlimited channels
- Custom AI assistant fine-tuned to your brand
- Real-time Slack alerts on escalations
What you get
Deliverables, every cycle.
Concrete output, not vague promises. Tier sets the volume — these are the things we ship.
- Live chat coverage to your hours
- Trained brand-voice playbook
- AI assist with human review
- Escalation tree to your team
- Weekly conversation summary
Tools we use
The studio stack.
Industry-standard AI and creative tooling. We use what wins, not what we're paid to recommend.
- Intercom
- Zendesk
- Crisp
- WhatsApp Business API
Next step
Ready to add Customer Support (Chat) to your stack?
Book a 20-min call or build a custom bundle around it. Quote in your inbox within 2 hours.